Overview

This Returns & Refunds Policy explains your rights when returning furniture purchased from Bedswardrobes.co.uk, including beds, wardrobes, and bedroom furniture. It complies with UK Consumer Contracts Regulations 2013 and applies to all online orders.

By purchasing from Bedswardrobes.co.uk, you agree to this policy.

14-Day Returns Policy (UK Consumer Rights)

Customers may cancel and return eligible items within 14 days of receiving delivery, in line with UK distance selling regulations.

To start a return, you must email:
info@Bedswardrobes.co.uk

Your email must include:

  • Order number
  • Item details
  • Reason for return

Returns are only accepted once authorised by our team..

Return Eligibility Criteria

To qualify for a return, items must be:

  • Unused and in resaleable condition
  • Unassembled and not installed
  • Free from damage, marks, or wear
  • Complete with all parts, fittings, and accessories
  • Returned in original packaging where possible

We reserve the right to refuse returns that do not meet these conditions

Hygiene Policy – Beds, Mattresses & Sleep Products

For hygiene and health protection reasons, the following items are strictly non-returnable once delivered, opened, or unsealed:

  • Beds (including bed frames where hygiene integrity may be compromised)
  • Mattresses (once removed from packaging or vacuum seal)
  • Any sleep-related or hygiene-sensitive products once opened

This exclusion is in accordance with hygiene exemption rules under the Consumer Contracts Regulations 2013.

Once packaging is opened or items are handled beyond inspection, they cannot be resold and are therefore non-returnable

Faulty, Damaged or Incorrect Items

You must inspect all goods immediately upon delivery.

Any damage, defect, or missing parts must be reported within 48 hours of delivery to:

info@Bedswardrobes.co.uk

You must include:

  • Order number
  • Description of issue
  • Photographic or video evidence

If a manufacturing fault is confirmed, we will offer one of the following:

  • Replacement parts
  • Repair
  • Replacement item
  • Refund

This does not affect your statutory rights.

Return Process (Step-by-Step)

To return an item:

  1. Email info@Bedswardrobes.co.uk within 14 days of delivery
  2. Include order number and return reason
  3. Await return approval and instructions
  4. Package goods securely in original packaging where possible
  5. Arrange collection or return shipment as instructed

Unapproved returns will not be accepted.

Return Shipping & Collection Costs

  • Customers are responsible for return costs unless the item is faulty
  • Collection charges depend on size, weight, and location
  • All collection fees must be paid in advance
  • Collection fees are non-refundable unless a fault is confirmed

Typical furniture collection charges range from £75 to £200 depending on logistics requirements.

Change of Mind Returns (Restocking Fees)

If you return an item due to change of mind:

  • Original delivery fees are non-refundable
  • Return shipping/collection is payable by the customer
  • A restocking fee of up to 15% may apply
  • A fixed handling fee of £50 may be applied
  • Free delivery promotions may be deducted from refunds

Items must still meet return eligibility conditions.

Packaging Requirements

All returned items must be:

  • Properly packaged for transport
  • Returned in original packaging where available

Failure to comply may result in:

  • Refund deductions
  • Refusal of return
  • Additional repackaging or handling charges

Refund Policy & Processing Times

Refunds are issued only after inspection of returned goods.

  • Refunds are made to the original payment method
  • Card refunds may take up to one billing cycle
  • PayPal refunds depend on PayPal processing times
  • Total return process may take up to 28 days

Exchanges Policy

We offer exchanges under the following process:

  • Customer places a new order for replacement item
  • Original item is returned and inspected
  • If approved, refund is issued for returned item

Delivery and collection costs remain the customer’s responsibility unless the item is faulty.

Chargebacks & Payment Disputes

If a chargeback is raised after delivery without return of goods, we reserve the right to:

  • Recover outstanding balances
  • Recover collection and administrative costs
  • Pursue legal recovery action if necessary

Legal Rights

Nothing in this policy affects your statutory rights under UK consumer law.